FAQ

1. What is your return policy?

Our return policy allows you to return your item within 30 days of receiving it. The item must be in the same condition as when you received it, unused and with all tags and packaging intact. Please note that you will need to provide the receipt or proof of purchase. To initiate a return, please contact us at info@riskr.world. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that returns without prior authorization will not be accepted.

2. What should I do if my item is damaged or defective?

If you receive a damaged, defective, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right. Please contact us at info@riskr.world to report the problem and initiate the return process.

3. Can I return personalized or custom-made items?

Unfortunately, we cannot accept returns for personalized or custom-made items. These items are specially made to your specifications and cannot be resold. If you have any concerns about your personalized or custom-made item, please contact us at info@riskr.world and we will be happy to assist you.

4. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. These include perishable goods, such as food, flowers, or plants, as well as hazardous materials, flammable liquids, or gases. We also do not accept returns for sale items or gift cards. If you have any questions about the eligibility of a specific item for return, please contact us at info@riskr.world.

5. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at info@riskr.world.

6. Do you offer exchanges?

Yes, we offer exchanges. If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow the return process mentioned above to initiate the exchange.

7. What is the European Union cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The item must be in the same condition as when you received it, unused and with all tags and packaging intact. You will also need to provide the receipt or proof of purchase. Please contact us at info@riskr.world to initiate the return process.

8. How can I contact you for further assistance?

If you have any further questions or need assistance, you can reach us at the following:

Trade name: Adrenaline Sport Online

Email: info@riskr.world